I would like to enroll my patient in Access 360. What is my first step?
We have several ways by which you can enroll your patients in our programs:
– You can access the product-specific enrollment form under the Forms and Resources tab above
– You can also start the enrollment process by calling an Access 360 Patient Access Navigator at 1-844-2-WAINUA (1-844-292-4682). Please make sure you have patient and provider information handy when you call
– Access 360 enrollment and services can also be requested through CoverMyMeds
Once I enroll a patient in Access 360, how can I learn more about the AZ&Me Prescription Savings Program?
Once you enroll a patient in Access 360, your Patient Access Navigator can provide additional information about the AZ&Me program for qualified patients
Once enrolled in Access 360, is my eligible patient automatically enrolled in WAINUA Way?
If your patient has signed the authorization and agreed to the WAINUA Support Authorization
on page 1 of the WAINUA Enrollment Form, they will be automatically enrolled in WAINUA Way
I initiated a Benefit Investigation for my patient. How can I check the status and identify next steps?
Access 360 will normally send you a fax outlining the patient’s coverage after completing the Benefit Investigation. The fax will also contain the appropriate next steps
You can also call Access 360 to request an update, and one of our agents will walk you through the research summary and provide you with the next steps
My office is blocked from sending/receiving faxes from 1-800 numbers. What other options are available?
Access 360 has an alternate fax number for such occasions. If your office blocks 1-800 numbers, please fax documents and correspondence to 301-576-5797
Why does Access 360 rely primarily on faxing documents and correspondence, instead of e-mail?
We rely more on fax transmission to stay Health Insurance Portability and Accountability Act (HIPAA)-compliant and ensure your patient’s information does not get into the wrong hands. E-mail is not yet a secure mechanism for end-to-end information transfer. To discuss other ways of communicating with Access 360, please call 1-844-275-2360 to speak with a Patient Access Navigator
